As long as people have words and emotions, we will have difficult encounters in the workplace that sabotage success! In fact, one of the biggest reasons I am called in to organizations is to facilitate team building sessions to help people understand each other better and learn how to be extraordinary as a team, even if team members don’t necessarily “like” each other.
As a leader, one of your major roles is to model extraordinary ways to deal with the variety of difficult behaviors employees exhibit, and guide people to come together to create extraordinary results!
Here is a handout I use in my Leadership and Team Building sessions, addressing what, from my research and experience, are five of the most difficult behaviors to deal with, and some tips to handle them effectively. Be sure to download your own copy of the chart that captures all this information, so you can keep it in front of you and share it with your folks.
Remember: As the Extraordinary Leader, it is your responsibility to take charge of the situation, and help people know how to communicate appropriately! And don’t forget to take a peek in the mirror occasionally, to be sure you aren’t the one exhibiting the destructive and paralyzing behavior! And above all else:
